Frequently Asked Questions

Orders & Payment

When will my order arrive?

Times vary based on your shipping address.  Most orders shipped with Standard shipping arrive in 3 to 8 business days. Most order shipped with Express shipping arrive in 2 to 3 business days.

Click here to read more about shipping

Where is my order right now?

If you have an account with us, you can see the status of an order by signing in and selecting your order ID. Guests can also track orders by clicking here

After you place an order on, we send you a confirmation email.  We then send you an email with tracking information for each shipment.  If you haven't received an email from us, be sure to check your spam or junk mail folders. If you need more help with orders, please contact us

What is's return policy?
What payment methods do you accept?

We accept Visa, MasterCard, Discover, American Express, debit cards with a Visa or MasterCard logo, and PayPal.

Can I use a debit card?

Yes, debit cards with a Visa or MasterCard logo are accepted.

The address I typed is correct, but it's not being accepted. What should I do?

Does the address you typed match the address on file with the credit card company? If it does, and you still encounter a problem, please contact consumer relations for assistance.

Why doesn't my promo code work?

Sounds simple, but first make sure you are entering the correct code. Also, refer to the terms and conditions associated with the particular promotion code you are trying to use to confirm that your purchase is eligible for the promotion. Many codes cannot be combined with other offers. Most of our promotion codes have expiration dates, and many are only eligible for use a single time. If the problem continues, please contact consumer relations for assistance.

Why does my card show two charges?

Sometimes credit/debit card statements contain two transactions, but one is only temporary. When a purchase is made, an authorization amount is placed on credit/debit cards which temporarily hold funds. This is not actually a charge on your card. Once the order has been shipped, this authorization becomes an approval and charges your account. Occasionally, both the authorization and the actual charge may show up on your account, but the authorization drops off within 2-3 business days.

For your security, we may pre-authorize $1 to verify your billing address and credit/debit card information. If successful, we’ll charge the full amount of your purchase (plus sales tax and shipping) once your order ships. If this $1 pre-authorization fails, we will not authorize your purchase. The $1 pre-authorization will drop off from your account within 2-3 business days.

Can I cancel an order that I placed on

We immediately start to process your order as soon as it’s placed. There isn’t a delay that allows us time to cancel or change orders once they’re submitted. We apologize for any inconvenience. If you need to make changes, please wait to receive your order and make any returns at that time.  

Do you accept international orders?

At this time we do not ship internationally. Orders are only shipped to U.S. addresses. 

Your Account

How do I sign in?

Click the My Account link located on the top of the page.  Returning customers can enter their email address and password. New customers can create a new account by entering the requested information.

How do I update my account and address?

You can update your information by signing in to your account, and click the ‘My Account’ tab located at the top of the screen.

How do I update my payment information?

Sign in to your account, and click the ‘My Account’ tab located at the top of your screen. Once you’re in the ‘My Account’ section, you will be able to update your payment information.

How do I change my password?

Sign in to your account and click the ‘My Account’ tab located at the top of the screen. Once you’re in the ‘My Account’ section, you will be able to make any changes to your account.

How can I reset my password?

In the ‘My Account’ page, click on “I forgot my password”, located underneath the sign in. This will open a new window, where you’ll be asked for your email address. Enter your email, and we’ll send you a new temporary password. Follow the instructions in the email to sign in with this temporary password.  

Flame Resistant Clothing

How do I choose the correct Flame Resistant Garments?

Any flame and thermal protective fabric must provide the wearer with the expected degree of protection for the useful life of the garment. Garments are specified based on the employer's evaluation of workplace hazards. Protective garments, which function as wearing apparel for normal work activities, must be comfortable and durable while achieving appearance that is acceptable to both the employer and the wearer. In addition to these general considerations, there may be other hazards present such as chemical or molten substance exposure. Finally, these multi-use garments must be able to withstand laundering to remove soils and flammable contaminants and be returned to service without excessive color loss, fuzzing/pilling (surface appearance change) or excessive shrinkage.

To learn more about FR clothing that is appropriate for your line of work, visit

What is the Employer's Responsibility?

Under paragraph 5a1, the General Duty clause of the federal OSHA Act, it is the employer's responsibility to identify risks and hazards in the workplace and seek out appropriate protective garments and equipment for the protection of workers. In making this hazard assessment, the employer must consider the risks present and the most appropriate means of addressing those risks. Where ignition risks are present, flame-resistant protective apparel can be a prudent part of an action plan to address those concerns.

How are flame resistant garments washed and cared for?

Flame resistant apparel should be washed using soft water (<4.0 grains). Hard water can affect cleaning and contains mineral salts that can form insoluble deposits on the fabric. These deposits can negate the flame resistant characteristics of the garment, and may serve as fuel if garments are exposed to an ignition source. 100% cotton garments can be laundered by normal procedures used for any 100% cotton garments. Laundry shrinkage of up to 5% can be expected, although exposure to excessive dryer temperatures will result in much higher shrinkage. Starches, fabric softeners and other laundry additives should be avoided. DO NOT USE CHLORINE BLEACH. DO NOT USE INDUSTRIAL LAUNDRY DETERGENTS OR OTHER CHEMICALS CONTAINING HYDROGEN PEROXIDE.


How can I find out about job openings with Wrangler?

If you would like more information on joining the Wrangler team, check out career opportunities listed on the Kontoor Brands website

Prefer to apply by mail?  Send a resume stating your qualifications to: Human Resources, Kontoor Brands, Inc., 400 North Elm Street, Greensboro, NC 27401.  We will keep you in mind as positions open up that might interest you. Wrangler is an equal opportunity employer.

How do I become a Wrangler model?


We use third party modeling and advertising agencies to locate models for broadcast media and product photography and videos. We appreciate your interest in Wrangler, and wish you all the best in pursuing your modeling career.



Do you offer gift ordering options?

We are sorry, but we do not offer gift options, including gift receipts, gift packaging, or gift messaging, at this time.  Purchases made on include paperwork that has order information, including price. Additionally, orders may come in shipping containers that contain the Wrangler logo. 

How do I request a donation or sponsorship?

For donation or sponsorship requests, please contact consumer relations.

Why can't I find my favorite Wrangler item?

There are several reasons you might not find a specific product. Some products may only be available in certain stores. Others may only be available during certain seasons.   Still others may have been discontinued or are presently out of stock.

If you cannot find the product you are looking for, please contact consumer relations. If we can't find a replacement product, we can use your feedback, along with feedback from other customers like you, to determine which styles we need to bring back to or your favorite Wrangler retailer.

What can I do if I think one of your product descriptions is wrong?

Whether you've already purchased a product from us or are just browsing, please contact consumer relations if a product description, photo, or video is confusing or doesn't look right.

Who can I contact to become a retail partner or wholesale distributor?

If you would like to establish a retailer account with Wrangler, please call us toll-free at 1-888-245-9766.