CUSTOMER SERVICE

Frequently Asked Questions

Orders & Payment

Most orders ship the same or next business day.

Orders shipped Standard within the United States usually arrive within 2 - 8 business days, based on location, from the date of purchase. Shipments to PO Box addresses usually arrive within 3 - 11 business days and shipments to APO/FPO addresses usually arrive within 9 - 15 business days.

Orders shipped Express usually arrive within 2 - 3 business days from the date of purchase.

Orders shipped to Canada usually arrive within 8 - 13 business days, based on location, from date of purchase. Currently, we do not offer Express shipping on Canada orders.

Click here to read more about shipping.

If you have an account with us, you can see the status of an order by signing in and selecting your order ID. Guests can also track orders by clicking here. 

After you place an order on Wrangler.com, we send you a confirmation email.  We then send you an email with tracking information for each shipment.  If you haven't received an email from us, be sure to check your spam or junk mail folders. If you need more help with orders, please contact us. 

We accept Visa, MasterCard, Discover, American Express, PayPal, and payment through Klarna. We also accept debit cards with a Visa or MasterCard logo. Any purchase made with Klarna payment method is subject to Klarna Terms & Conditions.

Yes, debit cards with a Visa or MasterCard logo are accepted.

Does the address you typed match the address on file with the credit card company? If it does, and you still encounter a problem, please contact us for assistance.

Sounds simple, but first make sure you are entering the correct code. Also, refer to the terms and conditions associated with the particular promotion code you are trying to use to confirm that your purchase is eligible for the promotion. Many codes cannot be combined with other offers. Most of our promotion codes have expiration dates, and many are only eligible for use a single time. If the problem continues, please contact us for assistance.

Tax regulations vary by locality and change regularly. We are required to charge state and local tax applicable to your shipping address to determine what, tax amount you'll be charged, enter your shipping information during checkout and proceed to the billing page. You will see the tax amount listed in your order summary.

List of taxable states (updated 4/5/2016)

  • AL-Alabama
  • AR-Arkansas
  • CA-California
  • CO-Colorado
  • FL-Flordia
  • GA-Georgia
  • IL-Illinois
  • IN-Indiana
  • KS-Kansas
  • LA-Louisiana
  • MI-Michigan
  • MN-Minnesota
  • MO-Missouri
  • MS-Mississippi
  • NC-North Carolina
  • NY-New York
  • OH-Ohio
  • OK-Oklahoma
  • SC-South Carolina
  • SD-South Dakota
  • TN-Tennessee
  • TX-Texas
  • VA-Virginia
  • WA-Washington
  • WI-Wisconsin

Sometimes credit/debit card statements contain two transactions, but one is only temporary. When a purchase is made, an authorization amount is placed on credit/debit cards which temporarily hold funds. This is not actually a charge on your card. Once the order has been shipped, this authorization becomes an approval and charges your account. Occasionally, both the authorization and the actual charge may show up on your account, but the authorization drops off within 2-3 business days.

For your security, we may pre-authorize $1 to verify your billing address and credit/debit card information. If successful, we’ll charge the full amount of your purchase (plus sales tax and shipping) once your order ships. If this $1 pre-authorization fails, we will not authorize your purchase. The $1 pre-authorization will drop off from your account within 2-3 business days.

We immediately start to process your order as soon as it’s placed. There isn’t a delay that allows us time to cancel or change orders once they’re submitted. We apologize for any inconvenience. If you need to make changes, please wait to receive your order and make any returns at that time.  

We ship anywhere within the United States, including APO and FPO addresses, and to most provinces in Canada. Currently, we do not offer shipping to the province of Quebec.

If you purchase an item on Wrangler.com at full price and then find it for sale on Wrangler.com at a lower price, a one-time price adjustment may be applied within 14 days of your original purchase date. Price adjustments apply only to the same item (same style, color, and size) purchased at full price (or with an ID.me discount applied to full price) on Wrangler.com. Price adjustments for online purchases cannot be made in-store. Price adjustments cannot be made for purchases made in retail stores or on third party websites. Items purchased as Final Sale or with Black Friday or Cyber Monday pricing are not eligible for a price adjustment.

Price adjustments will be credited back to the original form of payment (processing times may vary). Please contact us to request a price adjustment and include your order number in your message. You must make your price adjustment request within 14 days of your original purchase to be eligible for an adjustment. We may require additional information, which may include proof of the lower price, in order to process a price adjustment request.

Your Account

Flame Resistant Clothing

Any flame and thermal protective fabric must provide the wearer with the expected degree of protection for the useful life of the garment. Garments are specified based on the employer's evaluation of workplace hazards. Protective garments, which function as wearing apparel for normal work activities, must be comfortable and durable while achieving appearance that is acceptable to both the employer and the wearer. In addition to these general considerations, there may be other hazards present such as chemical or molten substance exposure. Finally, these multi-use garments must be able to withstand laundering to remove soils and flammable contaminants and be returned to service without excessive color loss, fuzzing/pilling (surface appearance change) or excessive shrinkage.

To learn more about FR clothing that is appropriate for your line of work, visit OSHA.gov.

Under paragraph 5a1, the General Duty clause of the federal OSHA Act, it is the employer's responsibility to identify risks and hazards in the workplace and seek out appropriate protective garments and equipment for the protection of workers. In making this hazard assessment, the employer must consider the risks present and the most appropriate means of addressing those risks. Where ignition risks are present, flame-resistant protective apparel can be a prudent part of an action plan to address those concerns.

Flame resistant apparel should be washed using soft water (<4.0 grains). Hard water can affect cleaning and contains mineral salts that can form insoluble deposits on the fabric. These deposits can negate the flame resistant characteristics of the garment, and may serve as fuel if garments are exposed to an ignition source. 100% cotton garments can be laundered by normal procedures used for any 100% cotton garments. Laundry shrinkage of up to 5% can be expected, although exposure to excessive dryer temperatures will result in much higher shrinkage. Starches, fabric softeners and other laundry additives should be avoided. DO NOT USE CHLORINE BLEACH. DO NOT USE INDUSTRIAL LAUNDRY DETERGENTS OR OTHER CHEMICALS CONTAINING HYDROGEN PEROXIDE.

Employment

If you would like more information on joining the Wrangler team, check out career opportunities listed on the Kontoor Brands website. 

Prefer to apply by mail?  Send a resume stating your qualifications to: Human Resources, Kontoor Brands, Inc., 400 North Elm Street, Greensboro, NC 27401.  We will keep you in mind as positions open up that might interest you. Wrangler is an equal opportunity employer.

 

We use third party modeling and advertising agencies to locate models for broadcast media and product photography and videos. We appreciate your interest in Wrangler, and wish you all the best in pursuing your modeling career.

 

Other

We are sorry, but we do not offer gift options, including gift receipts, gift packaging, or gift messaging, at this time.  Purchases made on Wrangler.com include paperwork that has order information, including price. Additionally, orders may come in shipping containers that contain the Wrangler logo. 

For donation or sponsorship requests, please contact us.

There are several reasons you might not find a specific product. Some products may only be available in certain stores. Others may only be available during certain seasons.   Still others may have been discontinued or are presently out of stock.

If you cannot find the product you are looking for, please contact us. If we can't find a replacement product, we can use your feedback, along with feedback from other customers like you, to determine which styles we need to bring back to Wrangler.com or your favorite Wrangler retailer.

Whether you've already purchased a product from us or are just browsing, please contact us if a product description, photo, or video is confusing or doesn't look right.

If you would like to establish a retailer account with Wrangler, please call us toll-free at 1-888-245-9766.

CUSTOMER SERVICE